My workplace pension is with Legal & General and the online dashboard makes it easy to track contributions and fund performance. The default investment strategy has done reasonably well. I just find their phone support a bit slow to pick up when I have a question.
Clear dashboard, sensible default fund
Slow phone support
When we lost a family member, Legal & General processed the life insurance claim quickly and treated us with genuine kindness during an awful time. There was no chasing or paperwork battles. Honestly the most stress-free part of a terrible period.
Compassionate, fast life claim
Setting up my retirement annuity with Legal & General was straightforward and the rate I locked in was better than the comparison sites suggested. The paperwork was clear and the income started exactly on time. A small online glitch during application was the only hiccup.
Good annuity rate, on-time income
Minor website glitch
Legal & General manages my pension and my life cover, and across both the experience has been excellent. Their investment options are well explained and the financial strength of the group gives me real peace of mind for retirement. Every interaction has been professional and clear.
Well-explained investments, strong and trustworthy
I hold both a pension and an annuity with Legal & General and the products themselves are sound and competitively priced. However, getting consistent answers from customer service has been hit and miss, with different agents telling me different things. Solid company, but the service needs tightening up.
Competitive products
Inconsistent customer service