R
ReviewerVerified
4 months ago
ISS World has handled our cleaning and soft services for two years and they've never let us down. From scheduled deep cleans to quick reactive call-outs, everything is handled professionally and on time. The account management is responsive and genuinely invested in our site.
Reliable delivery, responsive account management
We contracted ISS World for integrated facility services and the experience has been seamless. Their help desk responds fast, reporting is transparent, and the on-site team blends in like part of our own staff. Genuinely a best-in-class global provider.
Fast help desk, transparent reporting, professional staff
The ISS World cleaning crew at our headquarters is fantastic. Floors, washrooms and breakout areas are always immaculate, and the supervisor proactively flags anything that needs attention. It's rare to find a facility services provider this consistent across every shift.
Immaculate facilities, proactive supervision
ISS World took over the cleaning and support services for our multi-site operation and the day-to-day delivery has been very good. The only friction was a lengthy onboarding where it took a while to align on service standards. Once settled, they've been excellent.
Consistent service quality once established
Onboarding took longer than expected
Rolling out ISS World across all our branches standardized our cleaning and support services in a way we couldn't manage internally. Audits consistently come back clean and the staff are well trained on our protocols. Excellent partner for any organization that values consistency.
Standardized quality, strong audit results