Interakt has been brilliant for our boutique. The catalogue, automated cart reminders and quick replies mean we close sales right inside WhatsApp, and the team inbox keeps three of us answering customers without stepping on each other. Setup was fast and support actually walked us through getting our green tick verified.
Drove real WhatsApp sales, smooth setup and support
Interakt does a decent job of running our WhatsApp customer chats and the shared team inbox is handy. But understanding the conversation-based pricing and WhatsApp's messaging tiers took real effort, and we hit limits we didn't expect during a sale. Good for engagement, just be ready to read the fine print.
Shared inbox is convenient
Confusing conversation pricing and limits
We sent a perfectly compliant broadcast to opted-in customers through Interakt and our WhatsApp business number ended up with a quality-rating drop and restrictions. Getting clear answers on why took days of back-and-forth with support, during which we couldn't reach our customers at all. For a business that runs entirely on WhatsApp, that downtime was painful.
Number quality issues and slow support during outage
As an SMB selling on Instagram, Interakt let us put a proper WhatsApp catalogue and automated replies in front of customers without hiring a developer. Order confirmations and follow-ups go out automatically now. The only thing I'd change is that the template approval status from WhatsApp isn't always clear inside the dashboard.
Easy WhatsApp automation for small businesses
Template approval status unclear
Our automated WhatsApp flows in Interakt randomly stop triggering and we have to go in and re-save them to get things working again. For an engagement platform that SMBs depend on for order updates, having to babysit the automation defeats the purpose. The product has potential but stability is a real problem.
Automation flows stop triggering unexpectedly