We use Industrybuying for regular MRO and consumable purchases and it generally delivers well. The bulk discounts and business account features make procurement smoother for our small factory. A more responsive support line would round things off nicely.
Bulk discounts, business account features
Support could be quicker
Industrybuying made restocking my workshop with power tools and safety gear really convenient. The catalogue is extensive and bulk pricing on consumables saved me a fair bit. Delivery was on time, though I wish more items showed live stock availability.
Wide catalogue, good bulk pricing
Stock visibility unclear
As a business buyer I appreciate that Industrybuying stocks everything from fasteners to safety equipment in one place. The GST invoice download works but the process is clunky and sometimes details don't auto-fill correctly. Genuinely useful platform with some rough edges.
One-stop industrial supplies
Clunky GST invoicing
Ordered an industrial drill from Industrybuying and it arrived with a cracked casing, clearly poor handling in transit. The replacement request was accepted but the back-and-forth over courier pickup dragged on for over a week. Frustrating when you need the tool for an active job.
Damaged on arrival, slow replacement
Some Industrybuying orders have been spot-on with fast dispatch, while others took far longer than the listed timeline with little communication. Pricing is competitive for B2B and the variety is strong, but the consistency just isn't there yet. I keep using it, cautiously.
Competitive B2B pricing, good variety
Inconsistent dispatch times