Humana's Medicare Advantage plan has been fantastic for my parents, bundling dental, vision and a fitness benefit they actually use. The annual wellness visit and prescription coverage are generous and the customer line is patient with seniors. We feel genuinely cared for.
Great Medicare Advantage extras, patient support
When a hospital coding error nearly stuck me with a huge bill, Humana's team caught it, fought it on my behalf, and got it corrected. I never expected an insurer to advocate for me like that. The wellness rewards program is a great bonus on top.
Advocated on my claim, useful rewards program
I've been happy with the value of my Humana plan and the network of doctors near me is solid. The mail-order pharmacy benefit saves me real money. My only gripe is the mobile app feels dated and crashes when I try to view my claims.
Good value, strong local network
Buggy, outdated app
Getting a specialist referral approved through Humana took far longer than it should have, and I had to chase the authorization myself. By the time it cleared, my issue had gotten worse. The managed-care gatekeeping felt like it put paperwork ahead of patients.
Slow referral and authorization process
Humana's plan has covered my routine and unexpected needs without surprises, and the included telehealth has been handy. I appreciate the proactive calls reminding me about screenings. The only minor annoyance is that finding plan documents online takes too many clicks.
Reliable coverage, helpful telehealth
Plan documents hard to find online