R
ReviewerVerified
1 month ago
I've been using Hims & Hers for skincare and a hair treatment for a few months and I'm seeing real results. The telehealth provider answered my questions thoughtfully and adjusted my plan when I asked. Only minor complaint is my last refill took longer to ship than usual without much of an update.
Visible results, responsive providers
Occasional slow shipping
The actual treatment from Hims & Hers has been effective and the provider consultation was fine. However, when I wanted to pause my subscription the options were buried and I nearly got charged for another shipment I didn't need. Good product, but the subscription management leaves me torn.
Effective treatment, decent consultation
Subscription is hard to pause or cancel
I cancelled my Hims & Hers subscription well before the next cycle, got a confirmation, and was still charged and shipped another order. Support took days to respond and initially refused a refund, insisting the cancellation didn't go through on their end. For a health company handling sensitive billing, this was a serious letdown.
Charged after confirmed cancellation, slow refunds
Everything about Hims & Hers is well designed, from the easy quiz to the recurring deliveries that I never have to think about. My provider was knowledgeable and the prescription was personalized rather than one-size-fits-all. It removed all the friction I used to associate with getting these treatments.
Personalized treatment, effortless subscription
Hims & Hers made getting treatment for an issue I'd been avoiding completely painless. The online intake was private, a real provider reviewed it, and my medication arrived in plain packaging within a few days. No awkward clinic visits, and the subscription pricing is clear with no surprise fees.
Private process, plain packaging, clear pricing