My reserved class wasn't available so Hertz handed me a full-size SUV at no extra cost, which was perfect for our family luggage. The staff were genuinely friendly and the car was spotless and full of fuel. Returning it was just as painless. This is exactly why I keep coming back to Hertz.
Free upgrade, friendly staff, easy return
The Hertz vehicle itself was fine and reliable for my business trip, no complaints there. What soured it was the constant pressure at the counter to add insurance, prepaid fuel, and upgrades I'd already declined online. The car was good; the sales push made the experience feel less premium than the brand promises.
Reliable, well-running car
Aggressive counter upselling
I rent from Hertz regularly for work and they've been consistently dependable, with clean cars and locations almost everywhere I travel. The loyalty perks are genuinely useful. My only gripe is the mobile app, which is slow and sometimes won't show my active reservation, so I keep a screenshot just in case.
Consistent quality, wide location network
Clunky mobile app
Overall a very good experience with Hertz on my London trip, the car was modern and comfortable for long motorway drives. Booking online was simple and pickup was quick. The one thing that annoyed me was a fuel service charge I didn't fully understand until I saw the final bill, so check that policy carefully.
Modern, comfortable car
Unexpected fuel service charge
Landed in Orlando and walked straight to my Hertz car without queuing thanks to Gold Plus Rewards. The vehicle was a near-new mid-size, immaculate inside, and the return took under two minutes. After years of renting, this was the smoothest airport pickup I've ever had.
Skip-the-counter pickup, clean newer car