When everything goes smoothly the prices here genuinely beat most competitors and the loyalty discounts add up. The problem is consistency, since roughly one in four orders for me had some delay or verification hold. It's a gamble I take only for the steepest discounts.
Low prices, loyalty rewards
Inconsistent order fulfilment
I bought a game key during a sale, the money left my account, and then Green Man Gaming cancelled the order a day later citing a vague stock issue. By then the price had gone back up and they wouldn't honour the original deal. Felt like a classic bait situation.
Order cancelled post-payment, no fix offered
The product page didn't clearly flag a region restriction and the key I bought wouldn't activate on my Indian Steam account. Getting that information should not require digging through fine print after you've paid. Refund came eventually but it was a hassle I didn't expect.
Refund was honoured eventually
Unclear region locks on listings
The price was good but my Steam key didn't arrive instantly like the checkout page promised. It took almost two days and a support ticket before they released it. For a digital key store that kind of delay is hard to excuse.
Competitive pricing
Slow key delivery, needed a ticket
Bought a game from Green Man Gaming and the activation key came back as already used on Steam. Support insisted it was valid and refused a replacement or refund for over a week. I ended up disputing the charge with my bank to get my money back.
Invalid key, refused refund