GEODIS has handled our expedited air shipments out of Europe for two years now and they rarely miss a connection. Their visibility tools let me track each leg without calling. Only gripe is the monthly invoicing breaks out accessorial charges in a confusing way that takes time to reconcile.
Dependable transit times and tracking
Invoices are hard to read
A full container we routed through GEODIS sat at port for nearly three weeks past ETA and nobody on their side could tell me why. Every email bounced between the origin office and destination team with no owner. We eventually escalated through our account manager but the damage to our retail launch was already done.
Long unexplained delay and no clear point of contact
GEODIS coordinated a tricky shipment for us that switched from sea to rail to final-mile road, and they kept it all on schedule. The team clearly knows international compliance well. I just wish their customer portal refreshed milestones faster, since updates sometimes lag a day behind reality.
Handles complex multimodal routing well
Portal updates lag
Booked an urgent road freight collection with GEODIS and the truck simply never showed on the agreed day. No proactive notice, and by the time the rebooked driver arrived our assembly line had idled half a shift. For a supply chain operator that markets reliability, this was a real let-down.
Missed scheduled pickup, no notification
We've used GEODIS for both ocean freight and warehousing, and honestly the forwarding team is sharp with customs paperwork and rate negotiation. The contract logistics arm has been hit or miss though, with stock counts that don't always match what their portal shows. When it works it's seamless, when it doesn't I'm chasing emails for days.
Strong freight forwarding expertise
Warehouse inventory accuracy varies