We had recurring discrepancies between system stock and physical stock at one of the Future Supply Chain warehouses, and getting it reconciled was painfully slow. It tied up our finance and ops teams for weeks. The transport side is fine, but the warehousing accuracy on that location let us down badly.
Stock discrepancies and slow reconciliation
During peak retail season Future Supply Chain Solutions scaled our distribution well and kept deliveries to stores on schedule. The team is responsive on calls and damages are low. I'd just like quicker turnaround on ad-hoc data requests, which sometimes take longer than I'd want.
Handles seasonal peaks, low damage
Slow on ad-hoc data requests
Future Supply Chain Solutions handles our retail distribution and the spread of their warehousing footprint means we reach most markets quickly. Stock accuracy is generally good and dispatches are timely. One small gripe is that their customer portal feels a bit dated and slow to load reports.
Wide distribution footprint, timely dispatch
Portal feels dated
After a rough patch with a previous vendor, moving to Future Supply Chain Solutions stabilised everything. Their warehousing and transport are well coordinated, store replenishment is consistent, and the account team genuinely owns problems end to end. Our on-shelf availability has improved markedly.
Coordinated warehousing and transport, strong ownership
Future Supply Chain has been a steady distribution partner and the physical operations rarely disappoint. The integration between their systems and ours occasionally throws sync errors that need manual fixing. Nothing dealbreaking, and their ops team is quick to step in, but the tech could be tighter.
Steady physical operations and quick support
Occasional system sync errors