E-discovery, data privacy and legal governance software for enterprises and firms.
Exterro has become indispensable for how we run e-discovery and privacy governance across the enterprise. The data inventory mapping gave us visibility we never had, and audits are now a matter of pulling a report rather than weeks of scrambling. The platform genuinely paid for itself within the first year.
Visibility and audit-readiness across the org
Exterro ties our legal hold, collection and review processes into one workflow, which has cut the handoffs that used to cause delays. The data privacy module also helps our team respond to subject requests consistently. The interface takes some getting used to, but the breadth of coverage is impressive.
Exterro helps our firm manage data privacy obligations and litigation readiness from one place, which keeps our compliance and litigation teams aligned. The workflow automation reduced a lot of repetitive email chasing. Support is knowledgeable, though I wish their response times during peak periods were quicker.
Exterro covers a lot of ground across e-discovery and privacy governance, and for a large enterprise that breadth is valuable. The flip side is that it needs a dedicated administrator to keep everything configured properly. Genuinely mixed for us because the capability is there but the overhead is significant for a lean legal ops team.
Exterro has a RevWala Trust Score of 51/100 (Average), based on 5 customer reviews with an average rating of 4.0 out of 5. Reviews are mixed — read recent ones before deciding.
Exterro is rated 4.0 out of 5 stars from 5 reviews on RevWala, with a "Average" Trust Score.
Exterro has 5 reviews on RevWala, including 1 verified review.
The legal hold automation in Exterro is the standout for us; custodian notifications and acknowledgements that used to be a manual nightmare now run themselves. Reporting for our general counsel is clean and defensible. I would like faster performance when running large collection jobs, but otherwise very happy.
Automated, defensible legal holds
Slow on large collection jobs
Integrated legal hold to review workflow
Interface has a learning curve
Aligns privacy and litigation workflows
Slower support at peak times
Broad enterprise feature set
High administrative overhead