R
ReviewerVerified
1 month ago
When my rental got a flat two hours from the city, Enterprise dispatched a replacement vehicle to me quickly and didn't charge a penny extra for the trouble. The roadside team was calm and kept me updated the whole time. That kind of support during a stressful moment earned my loyalty for good.
Fast roadside replacement, excellent support
The car from Enterprise was great and the staff were professional, so on the road side I have no complaints. What left me torn was the size of the security hold placed on my credit card, which tied up funds for over a week after return. If you're on a tight balance, plan for that.
Professional staff, quality vehicle
Large deposit hold released slowly
Enterprise actually came and collected me from home when my car was in the shop, which no other rental company offered. The staff were warm and the compact I got was clean and reliable. Only minor issue was a slightly longer wait at the branch than I'd hoped, but the service made up for it.
Pickup service, friendly staff
Wait at the branch was a bit long
Rented a mid-size from Enterprise for a road trip and it was comfortable, fuel-efficient, and spotlessly clean. The pickup process was quick and the staff upgraded me a notch without me asking. The only small letdown was that the GPS I paid extra for was outdated, so I just used my phone.
Comfortable car, complimentary upgrade
Paid GPS add-on was outdated
Needed a car for a week while moving cities and Enterprise made it painless from start to finish. The vehicle was well-maintained and the branch staff explained the insurance options clearly without pushing extras. I just wish the after-hours return drop box was easier to find at that location.
Clear, no-pressure insurance explanation
Hard-to-find after-hours drop box