R
ReviewerVerified
8 months ago
I use Dunzo a couple of times a week for grocery top-ups and it has been mostly smooth. The partners are courteous and items arrive well packed. My only gripe is that a couple of stores show as available but then turn out to be closed when the order is placed.
Courteous partners and good packing
Outdated store availability
I placed a grocery order on Dunzo and waited nearly forty minutes only for it to be cancelled automatically with no partner assigned. The refund took a couple of days to show and there was no real explanation. Defeats the purpose of a quick hyperlocal service.
Auto-cancelled order and slow refund
Dunzo does the job for last-minute package drops and groceries around town. Pricing is reasonable on off-peak hours but the in-app tracking can lag behind where the rider actually is. It is a mixed bag, useful but not something I fully rely on yet.
Good for last-minute drops
Laggy live tracking
Needed medicines and a few grocery items urgently and Dunzo sorted it all in one go without me leaving home. The delivery partner was polite and kept me updated through the app. Delivery fee was a touch high during peak hours but the convenience was worth it that day.
Fast multi-item pickup
High peak-hour fees
Dunzo is genuinely useful when I need groceries or a forgotten item delivered fast across the city. Sometimes the partner arrives within twenty minutes, other times the order sits unassigned for ages. When it works it is brilliant, when it does not it is frustrating.
Convenient hyperlocal delivery
Inconsistent assignment times