R
ReviewerVerified
2 months ago
Switching our air and road freight to DSV was the smartest supply chain decision we made this year. Their coordinators proactively flag delays before we even ask, and a recent customs hold in Europe was resolved within hours thanks to their local team. Genuinely impressed by the consistency across every shipment.
Proactive communication and fast problem-solving
DSV consistently delivers our road freight across the Nordics on schedule and their account team is easy to reach. Rates are competitive for the service level. My one gripe is the mobile tracking app occasionally logs me out mid-session, which is annoying when I'm checking a load on the move.
Consistent on-time road freight
Buggy mobile app sessions
DSV has become our go-to for ocean container shipments from Asia and their booking team is responsive and clear on cut-off times. Documentation is always accurate, which saves us customs headaches. The only thing I'd improve is faster turnaround on credit notes when a charge gets disputed.
Accurate docs and responsive bookings
Slow on credit-note corrections
We ship full containers monthly with DSV and the service is steady and predictable, which is exactly what we need. Their team handled a recent re-routing around port congestion smoothly. I'd just like a bit more notice on general rate increases rather than finding out at booking.
Predictable, dependable sea freight
Late notice on rate changes
We had a time-critical air shipment and DSV handled everything from pickup to final delivery without a single hiccup. The tracking updates were real-time and accurate, and the rate they quoted held firm with no surprise surcharges. This is what global logistics should feel like.
On-time air delivery, transparent pricing