US healthcare company operating retail pharmacies, clinics and insurance.
Woke up with a nasty sinus infection on a Saturday and the CVS Health MinuteClinic got me in within 30 minutes, no appointment. The nurse practitioner was thorough, sent my prescription straight to the pharmacy counter, and I was home with antibiotics in under an hour. This is exactly what healthcare should feel like.
Walk-in clinic, fast prescription handoff
The pharmacists at my local CVS Health store caught a dangerous drug interaction my own doctor missed and called to flag it before I picked up the meds. They took the time to explain everything and coordinated with my physician. That kind of attention to detail earns my loyalty.
I use the CVS Health app to manage refills for my whole family and it mostly works well, with auto-refill keeping us from running out. The clinics are affordable and easy to book. My only gripe is the refill-ready notifications sometimes arrive a day late, so I end up checking manually.
My doctor sent a time-sensitive prescription to CVS Health and it vanished into their system. I called four times, was put on hold each time, and the in-store staff kept telling me it hadn't arrived when my doctor had confirmation it was sent. Going a week without a needed medication is unacceptable for a pharmacy this size.
CVS Health has a RevWala Trust Score of 61/100 (Average), based on 5 customer reviews with an average rating of 3.6 out of 5. Reviews are mixed — read recent ones before deciding.
CVS Health is rated 3.6 out of 5 stars from 5 reviews on RevWala, with a "Average" Trust Score.
CVS Health has 5 reviews on RevWala, including 2 verified reviews.
Caught a drug interaction, attentive staff
Family refill management, affordable clinics
Delayed app notifications
CVS Health is everywhere and the ExtraCare deals are great for everyday health items, so I keep coming back. But the prescription pickup experience is hit or miss; sometimes it's instant and other times I'm stuck in a 25-minute line for a refill that was supposedly ready. Mixed feelings overall.
Convenient locations, good ExtraCare deals
Unpredictable pharmacy wait times
Lost prescription, poor phone support