R
ReviewerVerified
1 month ago
Between Rocket Delivery and the Wow subscription, Coupang has become how I run my household. I order at midnight and it's waiting at dawn, returns are picked up from my door, and customer service resolved a billing question in minutes. The reliability week after week is what keeps me loyal.
Reliable overnight delivery, doorstep returns, fast support
Coupang's next-day Rocket Delivery genuinely spoils you and I order daily essentials without a second thought. I'm torn though, because while delivery is flawless, my last return for a wrong-size item took longer to process than expected. The speed getting things to you doesn't quite match the speed getting your money back.
Lightning-fast Rocket Delivery
Slow return processing
There's no beating Coupang for speed and the app is smooth to use. My experience is mixed because a couple of grocery items arrived close to their expiry date, and one marketplace seller item didn't match the listing. When it's good it's excellent, but the consistency isn't always there.
Unbeatable speed, easy app
Occasional expiry and listing-accuracy issues
I placed an order late at night and Coupang's Rocket Fresh left it at my door before 7am, perfectly chilled. The Wow membership pays for itself with free fast shipping and easy no-questions returns. For groceries and household goods the speed and reliability are simply unmatched in Korea.
Overnight dawn delivery, great Wow membership, easy returns
Coupang delivers faster than anyone and I rely on it for last-minute needs. I'm genuinely torn though, because the app constantly nudges you toward the Wow membership and Coupang Pay, and prices on some items creep above other shops once you factor that in. Great logistics, a bit too much selling.
Industry-leading delivery speed
Persistent membership upsells, occasional pricing