R
ReviewerVerified
1 month ago
We've had Cigna for our family's medical, dental and pharmacy needs for years and it's been rock solid. The online portal makes it easy to track claims and find providers, and a recent ER claim was handled without any drama. Couldn't ask for more from a health insurer.
Reliable family coverage, easy portal
As someone who works across borders, Cigna's global health services have been a lifesaver. They coordinated care for me while I was abroad and the reimbursement for an overseas visit was smooth and prompt. Hard to overstate how reassuring that peace of mind is.
Strong international coverage, smooth reimbursements
The actual medical and dental coverage from Cigna is comprehensive and my doctors are all in-network. But every time I call with a question I'm stuck on hold for ages and get transferred around. The benefits are great; reaching a human is the painful part.
Comprehensive benefits
Long phone hold times
I had a complicated specialist claim and Cigna processed it faster than I expected, with clear explanations of benefits each step of the way. The representative I spoke with knew her stuff and stayed on the line until everything was resolved. Truly happy I have this coverage.
Fast claims, knowledgeable support
My Cigna medical and dental benefits have been reliable and the network where I live is broad. On the other hand, the pharmacy side gave me trouble getting a maintenance medication approved without extra hoops. It's a decent plan, just not seamless across the board.
Broad medical and dental network
Pharmacy approvals were a hassle