We rolled Celonis out across accounts payable and finally have a factual view of where invoices stall instead of arguing from gut feel. The action flows that nudge owners automatically have saved real cash on early-payment discounts. Only gripe is that report load times slow down noticeably once you point it at a few million cases.
Turns process data into concrete savings
Dashboards lag on very large datasets
Celonis genuinely shows you where work gets stuck, and the variant explorer helped us spot a hidden rework loop in our order-to-cash process. That said, getting clean data into it took our team months and the analysis modelling language felt overwhelming for business users. I'm torn because the insights are excellent once you're past the setup pain.
Strong process discovery and variant analysis
Steep learning curve and heavy data prep
Celonis has been a step change for us. The execution management view connected our SAP and Salesforce events so we could see the entire order journey end to end, and we cut average cycle time on a key process by nearly a third in two quarters. The support engineers who helped build our first apps clearly knew process mining inside out and pushed us in the right direction.
End-to-end process visibility with measurable ROI
There is no doubt Celonis is best in class at what it does, and the conformance checking caught compliance gaps we never knew existed. But the licensing is expensive and you really need a dedicated analyst to keep the data models healthy, which is a tough ask for a mid-size firm. Worth it if you can resource it properly, otherwise it sits half-used.
Best-in-class mining and conformance checks
Costly and demands dedicated staff
After our ERP team upgraded, several Celonis data connections silently stopped refreshing and we were making decisions on stale process data for over a week before anyone noticed. Rebuilding the extractions was far more painful than the docs suggested. The platform is clever but the data pipeline felt fragile when our source systems changed.
Fragile connectors and silent refresh failures