R
ReviewerVerified
10 months ago
The buying side of Carvana was excellent, with a clean process and a well-presented vehicle. Where I felt torn was the trade-in valuation they gave for my old car, which was noticeably below what a couple of local dealers quoted. Convenient platform, but do your homework on the trade-in before you commit.
Easy buying experience, nice car
Lowball trade-in valuation
I like what Carvana offers and the car I bought has been reliable, so the product delivered. Reaching a human when I had a title question, though, meant long hold times and being bounced between departments. The online model is convenient until something goes off-script, and then it gets frustrating.
Reliable car, convenient online model
Hard to reach helpful support
I never thought I'd buy a car entirely online, but Carvana made it effortless. The financing approval was instant, the price was transparent with no dealer haggling, and the car was delivered to my driveway exactly as described. The whole thing took less time than a single trip to a traditional lot.
No-haggle pricing, fast financing, home delivery
Carvana's 7-day return policy gave me peace of mind and the car vending machine pickup was genuinely fun. However, the car arrived with worn tyres and a small dashboard light the listing didn't mention. They offered to fix it, so it worked out, but I expected a cleaner handover from an online retailer.
7-day return window, novel pickup experience
Minor issues missed in inspection
The idea of buying a car online from Carvana sounded great until my delivery date got pushed back twice with little notice. Then the temporary registration nearly expired before the permanent paperwork arrived, leaving me worried about driving legally. The car was okay, but the process was far more stressful than promised.
Car itself was in decent shape
Repeated delivery delays and slow paperwork