C.H. Robinson has the network and the service quality to move our freight reliably, and the reps are genuinely knowledgeable. Lately though the rates we're quoted have crept up compared to going direct on some lanes. The service is there, but I'm torn on whether the brokerage margin still pencils out for us.
Strong network and knowledgeable reps
Rates have crept higher on some lanes
Overall C.H. Robinson moves our freight dependably and the tracking through their platform is solid. Most of our reps are sharp and responsive. The reason it's four and not five is that the experience can dip when we get handed to a newer rep who isn't as quick to follow up.
Dependable freight and good platform tracking
Service varies depending on the rep
The team at C.H. Robinson made a complex multi-stop shipment look easy, sourcing carriers quickly and keeping the rates fair. Their Navisphere platform gave us full visibility the whole way. As a shipper juggling tight deadlines, having a broker this organized takes a real weight off.
Quick carrier sourcing and great platform visibility
We had an oversized shipment that two other brokers couldn't place and C.H. Robinson sourced a qualified carrier within hours. The rep handled all the permitting details and the freight arrived without a scratch. That's the kind of problem-solving that makes a logistics partner worth keeping.
Solved a difficult oversized shipment fast
C.H. Robinson has handled our truckload freight for two years and their reps consistently find capacity even in tight markets. When a load risks running late they call us proactively with options instead of letting us find out at the dock. For a 3PL partner that kind of reliability is gold.
Finds capacity in tight markets, proactive updates