US retailer of photography, video and consumer electronics equipment.
The camera I ordered had a stuck pixel out of the box, which can happen, but the return process required jumping through a lot of hoops and a long hold to get an RMA. For a retailer this size I expected returns to be far smoother. Disappointed given how much I spent.
Tedious return and RMA process
Bought a mirrorless body and a couple of memory cards from B&H and everything was authentic and competitively priced. The product pages have detailed specs that helped me compare models. Only minor gripe is shipping to my area took a day longer than estimated.
B&H Photo Video has a RevWala Trust Score of 37/100 (Poor), based on 5 customer reviews with an average rating of 3.6 out of 5. Reviews are mixed — read recent ones before deciding.
B&H Photo Video is rated 3.6 out of 5 stars from 5 reviews on RevWala, with a "Poor" Trust Score.
B&H Photo Video has 5 reviews on RevWala, including 4 verified reviews.
Genuine gear, detailed listings
Slightly slow delivery
I built out a whole video rig through B&H and the experience was flawless. Their team helped me confirm compatibility on a tripod head and matte box, the order shipped same day, and everything worked perfectly out of the box. This is how a specialist electronics retailer should operate.
Expert support and fast fulfilment
I've spent a fair bit at B&H on lighting and video gear and never had a counterfeit or grey-market issue, which matters for expensive kit. Customer service answered my pre-sale questions well. Packaging on one fragile item could have been sturdier, but it arrived intact.
Reliable, no grey-market worries
Packaging could be sturdier
B&H has basically every camera and lens I could want and the prices are fair. My issue was the checkout flagging my order for verification, which delayed shipping by a couple of days. Once it cleared, the gear was genuine and well packed, so I'm torn between the selection and the hassle.
Massive electronics inventory
Order verification delays
