R
ReviewerVerified
1 month ago
Our interstate move with Atlas Van Lines ended with a gouged dining table and a cracked dresser, and filing the damage claim turned into weeks of back-and-forth for a payout that didn't cover the repairs. For the price of a long-distance move, I expected my furniture to actually arrive intact.
Damaged furniture, painful claims process
The Atlas Van Lines crew that loaded our household goods was professional and careful, and everything arrived undamaged. The frustrating part was the multi-day delivery window that made it impossible to plan, and updates were scarce until the driver was nearly at the door. Torn between solid handling and weak scheduling.
Careful crew, no damage
Vague delivery window, few updates
Atlas Van Lines moved our household two states over and the experience was excellent end to end. The crew inventoried and wrapped everything meticulously, the driver gave us an accurate delivery window, and not a single item was damaged. For a major relocation, they made it feel almost effortless.
Meticulous packing, accurate timing, zero damage
Atlas Van Lines moved us across the country and the handling was great, careful packing and an on-time delivery. The only snag was a billing line for extra materials that wasn't clearly explained until I asked. They corrected it, but I had to push. Otherwise a reliable long-distance mover.
Careful handling, on-time delivery
Unclear extra-materials charge
With Atlas Van Lines the loading crew was outstanding and fast, but the unloading team at the destination seemed rushed and less careful, leaving a few boxes in the wrong rooms. Nothing broke, thankfully. The interstate move got done, but the uneven crews left me genuinely mixed.
Strong loading crew, nothing broken
Rushed, careless unloading team