The initial AnyVan quote looked great but once I described the access and stairs properly the price jumped quite a bit. The transporter that turned up also seemed rushed and a bit careless with my bookshelf, which now has a chipped corner. Mixed feelings about using the marketplace again.
Price increased, rushed handling
I booked a removal through AnyVan and the assigned transporter cancelled the morning of the move with no real explanation. The platform did rebook me but for two days later, which threw off my whole completion date. Frustrating when you are relying on a confirmed slot.
Eventually rebooked
Last-minute cancellation, rebooked days later
Used AnyVan to shift a sofa and a wardrobe across town and the price was much lower than a traditional removals firm. The driver was friendly and quick. Only downside was you have to load and help carry yourself unless you pay for the extra service.
Great price, friendly driver
Help with carrying costs extra
AnyVan was handy for moving a fridge I bought second-hand. I posted the job, got several quotes within hours, and picked a well-rated driver. It went smoothly and the price beat any courier. I just wish the tracking on the app updated more reliably during transit.
Fast quotes, good value
Patchy live tracking
My item collection on AnyVan was delayed and trying to get hold of customer support was a nightmare. The chat kept looping and I waited ages for a callback. The actual driver was fine, but the lack of support when there is a problem really lets the platform down.
Driver himself was okay
Unresponsive customer support