Our regional connection through America Movil went down for the better part of a week and every call to support gave a different story about when it would be fixed. For a company this large operating across the Americas, that kind of downtime with no clear communication is unacceptable. I lost work because of it.
Long outage with no clear resolution
America Movil has been our family's provider for years across two countries and the consistency is remarkable. Whether it's mobile data on the move or the home broadband, everything stays fast and stable. The breadth of their network across the region is genuinely impressive.
Consistent service across the region
Traveling across several Latin American countries, I stayed connected the whole way thanks to America Movil's networks. Data speeds were strong in the cities and the roaming just worked without me having to fiddle with settings. For a regional traveler this is exactly what I needed.
Seamless multi-country coverage
Twice now I've been charged for services I never signed up for, and getting the charges removed meant repeated calls and a lot of waiting. The network coverage is decent, but I shouldn't have to police my own bill every month. Disappointing for such an established operator.
Decent coverage
Recurring incorrect charges
The plan itself is affordable but the actual service where I live keeps dropping to a single bar during peak evening hours. I expected more consistency from such a major operator. When it works it's fine, but the unreliable evening signal is a real letdown.
Affordable pricing
Signal drops during peak hours