We booked a full family holiday package to the Maldives through Almosafer including flights, transfers and a resort, and every piece lined up perfectly. When our outbound flight time changed, their team rebooked the transfer without me even asking. Genuinely impressed with the service.
Excellent end-to-end package coordination
Almosafer often has competitive fares and the holiday deals are tempting, but the app logged me out mid-payment twice and I had to restart the booking. When it works it's great; when it glitches it's frustrating. I'm genuinely on the fence about it.
Competitive fares and holiday deals
App stability issues during payment
Almosafer made booking flights and a hotel near the Haram straightforward and the Arabic and English support was helpful when I changed dates. The only minor issue was that one hotel photo didn't match the actual room. Still a good experience overall.
Easy package booking with bilingual support
One listing photo was outdated
I cancelled a domestic flight through Almosafer well within the airline's window, but the refund took almost seven weeks and several follow-ups before it landed. For a Saudi agency that markets convenience, the wait was disappointing and the updates were vague the whole time.
Very slow refund processing
I use Almosafer regularly for Riyadh to Jeddah trips and the app is clean and quick to book. Loyalty points add up nicely too. I'd give five stars if the customer service phone line didn't keep me on hold for so long the one time I needed it.
Quick booking and useful loyalty points
Long phone hold times