Booked Aire Serv when our central air quit and they had a technician out the next morning. He diagnosed a bad capacitor quickly and the repair held up through the summer. Only gripe is the dispatch window was a four-hour block, so I lost half a day waiting around.
Fast scheduling, knowledgeable tech
Wide arrival window
Aire Serv charged a diagnostic fee just to tell us the thermostat needed replacing, then quoted a part I later found for a fraction of the price at a hardware store. The work itself was fine but the markup on a simple job left a bad taste.
Workmanship was acceptable
High markup on a minor part
I had an appointment confirmed with Aire Serv for an AC tune-up and they pushed it back two days in a row without much notice. When the tech finally showed, the service was okay, but the back-and-forth made planning around the visit a real headache during a hot week.
Repeated rescheduling
The HVAC tech from Aire Serv was polite and clearly knew the system, and the actual fix for our condenser was solid. But he pushed hard on a whole-system replacement and a maintenance plan I didn't ask about. Hard to tell what was genuinely needed versus a sales pitch.
Competent technician
Pushy upselling
Aire Serv came out for a furnace that wasn't keeping up, told me it was the blower motor, and replaced it for a steep price. Two weeks later the same problem came back and the second visit wasn't covered under any warranty they mentioned. I'm out a lot of money and the house is still cold.
Repair didn't fix the problem, no warranty honored