Tried to book a night bus on AbhiBus and the money was deducted from my account but no ticket was generated. I had to scramble to rebook elsewhere at the last minute. Days later I'm still chasing customer care about the failed transaction.
Money taken without a confirmed ticket
Booked through AbhiBus and the bus turned up almost an hour late with no notification on the app. I was standing at the boarding point with no clue what was happening. The ticket price was fine but the lack of updates was frustrating.
Reasonable fares
No delay notifications
Booked a specific window seat on AbhiBus and when I boarded someone else was already sitting in it with the same seat number. The conductor shrugged and I had to stand for part of the journey. Completely unacceptable for a paid reservation.
Double-booked seat, no resolution
After a rocky start, my recent AbhiBus booking went smoothly. Plenty of operator choices, clear seat layout, and the e-ticket arrived instantly on WhatsApp. Only small gripe is the app pushes a lot of promotional notifications I'd rather not get.
Good operator choice and instant tickets
Too many promo notifications
My operator cancelled the trip and getting the refund from AbhiBus was a slow, painful process. It took multiple follow-ups over two weeks before the money showed up. The booking itself was easy enough, but the after-sales support let it down.
Delayed refund and weak support